Terms and Conditions

Last updated: 19th October 2025

Welcome to the website of Unbound Studios Ltd (“we”, “us” or “our”).
These terms set out how you may use our website and our online booking system. Please read them carefully before using our site or making a booking.

By accessing or using our website, you agree to be bound by these terms. If you do not agree, please do not use our site.

1. Who we are

Unbound Studios Ltd is a company registered in England and Wales under company number 16611844, with its registered office in the United Kingdom.
We provide Pilates and fitness services through our studio and online platform.

2. Using our website

You may use our website only for lawful purposes. You must not:

  • misuse our website or attempt to gain unauthorised access to systems or data;

  • use our content or materials for commercial purposes without our permission; or

  • use our website in a way that could damage or impair it.

We reserve the right to suspend or terminate your access if we reasonably believe you have breached these terms.

3. Booking classes and memberships

Our class and membership bookings are managed through Gymflow, which is integrated into our website.
By making a booking or purchasing a membership, you agree to comply with these terms and any additional terms shown during the booking process.

Memberships and packages

We offer a range of membership tiers and class packs. Full details, including pricing and inclusions, are displayed within our booking system.

Cancellations and no-shows

On-demand classes:

  • Cancellations must be made at least 3 hours before the booking start time.

  • Cancellations made within 3 hours of the booking start time will incur a £5 fee, applied to your account.

  • No-shows (where a booking is not attended and not cancelled) will incur a £15 fee, applied to your account.

Instructor classes:

  • Cancellations must be made at least 12 hours before the class start time.

  • Cancellations made within 12 hours of the class start time will incur a £10 fee, applied to your account.

  • No-shows (where a booking is not attended and not cancelled) will incur a £19 fee, applied to your account.

We may make reasonable changes to class times, instructors or availability where necessary.

4. Age restrictions

Our services are available to individuals aged 18 and over only. By booking a class or membership, you confirm that you meet this requirement.

5. Payments

All payments are processed securely through Gymflow and our approved payment partners.
Prices are shown in GBP (£) and include VAT where applicable. You must ensure your payment details are accurate and up to date.

6. Health and fitness disclaimer

Participation in our classes and services is at your own risk. Please consult your doctor before starting any new fitness programme.
A full health disclaimer is available separately and forms part of these terms.

7. Intellectual property

All content on our website—including text, graphics, videos, images, and logos—is owned by or licensed to Unbound Studios Ltd.
You may view or download content for your personal use only. You must not copy, reproduce, distribute, or use our content for commercial purposes without prior written permission.

8. Marketing and communications

By providing your contact details, you may receive updates, offers or marketing communications from us in accordance with our Privacy Policy.
You can opt out at any time by following the instructions in our emails or contacting us directly.

9. Privacy and data protection

Your privacy is important to us. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For details on how we collect, use and store your information, please read our Privacy Policy.

10. Limitation of liability

We take reasonable care to ensure that our website and classes are safe and accurate. However:

  • We are not responsible for any loss or damage caused by your reliance on information on this site, except where required by law.

  • We do not exclude or limit liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

  • To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential losses arising from your use of our website or services.

11. Third-party links

Our website may contain links to other websites or services (including Gymflow). We are not responsible for the content, privacy practices, or security of those third parties.

12. Changes to these terms

We may update these terms occasionally. Any changes will take effect when posted on this page. Please check back regularly to stay informed.

13. Governing law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact us

If you have any questions about these Terms and Conditions, please contact us at:
Email: hello@unbound-studios.co.uk